Terms and Conditions

General provisions

1. Who we are

Trade name

SyndiLink

Business

SL Consultancy

Address

Louisepark 5 bus 0202, 9900 Eeklo, Belgium

Company number

BE 1032.604.392

Email

info@syndilink.eu

2. Definitions

• Platform: the website www.syndilink.eu and the related services.
• Client: any private individual, property manager (syndic), owners' association, real estate agency, property steward, property developer, architect, engineering firm or business that seeks a contractor through SyndiLink. Where a property manager, agency, architect or engineering firm seeks a contractor on behalf of an owners' association, owner or project owner, the introduction also applies with respect to that owners' association, owner or project owner.
• Professional client: a client acting in the course of its professional activity (property manager, owners' association, agency, property steward, property developer, architect, engineering firm, business).
• Introduction code: the unique code (e.g. SL-IN-0012) that SyndiLink states in the introduction.
• Contractor: the self-employed person or company that registers on the platform as a tradesperson and has concluded a brokerage agreement with SyndiLink.
• Introduction: the email by which SyndiLink puts a client and a contractor in contact with each other for a defined project.
• Contract amount: the total amount excluding VAT of the quote or order form signed by the client, including additional works from €1,500 excluding VAT.

3. Role of SyndiLink

SyndiLink acts solely as an intermediary. SyndiLink selects and introduces, but is not a party to the construction contract that the client and the contractor conclude directly with each other. The contractor remains solely responsible for the performance, quality, safety and timing of the works and for its insurance. SyndiLink gives no guarantee as to the result of the works.

4. Application

These terms apply to every use of the platform. Derogations apply only if SyndiLink accepts them in writing. In the event of a conflict between these terms and a signed brokerage agreement with a contractor, the brokerage agreement prevails.

Part I — Clients

5. Access and plans

Professional clients use SyndiLink free of charge. Private individuals choose a plan:

• One project — € 19 one-off, term 30 days: 1 project request; introduction to up to 3 vetted contractors; follow-up for 30 days.
• Basic — € 49 per year, term 12 months: 3 project requests per year; introduction to up to 3 contractors per project; follow-up by email.
• Premium — € 97 per year, term 12 months: unlimited project requests; priority handling (response within 1 working day); telephone support when comparing quotes; mediation in case of problems during the works.

All prices include 21% VAT. The plan starts on the day of payment.

6. Payment and renewal

Payment is made in advance via PayPal or Mollie. Plans are not renewed automatically. Approximately one month before the end of an annual plan, the client receives an invitation to renew; in the absence of a new payment, the plan ends automatically by operation of law. On request, SyndiLink will provide an invoice.

7. Right of withdrawal (consumers)

A consumer has the right to withdraw from the contract within 14 calendar days of payment without giving any reason. If the consumer has expressly requested that the service start within that period, then on withdrawal they pay an amount proportionate to what has already been provided; as soon as the service has been fully performed (e.g. the introduction for the “One project” plan has been sent), the right of withdrawal lapses. Procedure and model form: see Withdrawal & refund.

7bis. No suitable contractor: refund

If, within 14 calendar days of receiving a complete project request from a homeowner (with the information needed to select contractors), SyndiLink cannot find a suitable contractor for that project, SyndiLink informs the client and refunds them, even after the withdrawal period has ended:

• for the “One project” plan: the full amount;
• for an annual plan for which no introduction has been sent yet: at the client's request, the full amount, after which the plan ends;
• for an annual plan for which an introduction has already been sent: no refund, but the project request without an introduction does not count towards the plan's number of projects.

A suitable contractor is a contractor vetted by SyndiLink who is active in the requested trade and in the region of the project. The refund is made within 14 days, using the same means of payment and free of charge. SyndiLink lets the client know where things stand within 2 working days of the request. Timescales for a site visit, a quote or the work itself are agreed directly between the client and the contractor.

8. Introduction and use of data

The client authorises SyndiLink to share its contact details and project information with the contractors that SyndiLink selects for its project. The client provides correct information about the project. The client is free to choose whether, and with which contractor, it concludes a contract.

On simple request, the professional client informs SyndiLink whether, and with which introduced contractor, it concluded a contract. For an owners' association, a brief written confirmation by the property manager of the decision of the general meeting, of the co-ownership council or working group, or of the property manager itself within its authorisation or for urgent, necessary or protective measures, suffices; SyndiLink does not request minutes or any other personal data. This notification is free of charge and does not entail any payment obligation for the client. Private clients are kindly requested to do the same.

Anyone who seeks a contractor or places an order on behalf of an owners' association or a third party is responsible for its own authority to do so, such as a decision of the general meeting, an authorisation or a ceiling set in the internal rules. SyndiLink does not check that authority and is not liable for it.

9. No commission for clients

The client never pays SyndiLink any commission on the works. The commission arrangement and the non-circumvention clause bind the contractor exclusively.

9bis. Maintenance follow-up

For maintenance contracts concluded through SyndiLink, SyndiLink automatically sends the contractor a reminder before each scheduled visit and sends the client an announcement and, after confirmation by the contractor, a completion notice. This follow-up is an aid: the contractor remains responsible for carrying out the maintenance correctly and on time. SyndiLink cannot be held liable for a visit that was not carried out or was carried out late, for an email that was not received or for an incorrect confirmation by the contractor. The follow-up is free of charge for the client.

10. Complaints and mediation

Complaints about a contractor or about SyndiLink are reported via info@syndilink.eu or the contact form. SyndiLink responds within 5 working days and mediates to the best of its ability. SyndiLink may warn, suspend or remove a contractor from the network.

11. Liability

SyndiLink is not liable for damage arising from the works or from the relationship between client and contractor. For its own services, SyndiLink's liability is, except in the case of wilful misconduct or gross negligence, limited to the amount that the private client paid in the preceding 12 months, and to a maximum of €5,000 per claim with respect to professional clients.

11bis. Screening and withholding obligation

SyndiLink's screening of contractors, including the monthly check of the withholding obligation for social security and tax debts (Articles 30bis and 30ter of the Act of 27 June 1969, Article 15/1 of Royal Decree no. 38 and Articles 402 and 403 ITC 92 (Income Tax Code 1992)), is a snapshot as at the date stated. It does not constitute any guarantee as to the contractor's situation at a later time.

A client covered by this regime — including an owners' association, a business or another legal entity — remains itself responsible for checking the withholding obligation when concluding the contract and before each payment, and for making and remitting the statutory withholdings. SyndiLink is not liable for withholdings, joint and several liability, surcharges or other consequences arising from the client's failure to check, or to check in time, the withholding obligation.

Part II — Contractors

12. Registration and screening

Registration is free of charge. SyndiLink decides freely on admission after screening (CBE, insurance, accreditations, references, online reviews). The contractor provides valid certificates upon first request, including its professional liability insurance and, where required by law, its ten-year (decennial) liability insurance, and reports any change immediately. Introductions start only after the brokerage agreement has been signed.

The contractor accepts that SyndiLink checks its withholding obligation each month via the official NSSO application and communicates the result, with its date, to the clients to whom it is presented. As long as a withholding obligation applies, SyndiLink may suspend new introductions. The contractor reports any new social security or tax debt immediately and, on request, provides proof of a payment plan that it is complying with correctly.

13. Commission

The contractor pays SyndiLink a commission on the contract amount excluding VAT:

• On the part up to and including €10,000: 12%
• On the part from €10,000 up to and including €15,000: 10%
• On the part above €15,000: 8%

1. Commission is calculated per band: each percentage applies only to the part of the contract amount within that band. Example: on €30,000 the commission is €1,200 + €500 + €1,200 = €2,900 excl. VAT.
2. If the commission calculated in this way is lower than € 75 excl. VAT, the commission is € 75 excl. VAT per signed assignment. This minimum applies to introductions from 4 November 2026, and not to urgent call-outs (article 13ter) or maintenance contracts (article 13bis).
3. This calculation applies to introductions from 3 November 2026. For earlier introductions, and for a brokerage agreement that provides otherwise, the previously agreed arrangement continues to apply.
4. The commission is earned when the client signs the quote or order form.
5. SyndiLink invoices pro rata to the (partial) payments that the contractor receives from the client. The contractor reports each payment received within 8 days. If the contractor does not report any payments, SyndiLink may invoice the full commission once the works should have been completed according to the quote, and no later than 6 months after signature, unless the contractor shows that it has not (yet) been paid.
6. If the construction contract is lawfully withdrawn from or dissolved before the contractor receives any payment, no commission is due. If the same parties conclude a new contract within 36 months of the introduction, for the same or another project, the commission is due on that new contract.
7. Additional works from €1,500 excluding VAT are included.
8. The commission also applies to follow-up and derived assignments for the same client (or entities managed by the same property manager, agency or developer) for 36 months after the first introduction.
9. 21% VAT is charged on the commission.
10. Commission invoices are payable within 30 days of the invoice date. In the event of late payment, interest at the statutory rate for commercial transactions is due automatically by operation of law and without notice of default, plus a fixed compensation of 10% with a minimum of €75.

13bis. Maintenance contracts

For every recurring maintenance contract (including garden maintenance, cleaning, heating, ventilation, lifts, gutters, fire safety) resulting from an introduction, the contractor pays a commission on each maintenance invoice excluding VAT, calculated from the start date of the contract:

• First 12 months: 10%
• Month 13 up to and including 36: 5%

1. The contractor schedules the visits itself with the client and carries them out at the agreed frequency.
2. The contractor confirms each visit carried out within 7 days via SyndiLink's confirmation form. The client is notified of this automatically.
3. The contractor reports its maintenance invoices quarterly, within 15 days of the end of the quarter, even if there were no invoices. SyndiLink invoices the commission on the basis of that report.
4. Repairs or additional works resulting from a maintenance visit fall under the commission scale of Article 13, or under the fixed fee of Article 13ter in the case of an urgent call-out.
5. Articles 14 and 15 apply in full; an unreported maintenance invoice is deemed to be circumvention.

13ter. Urgent call-outs

1. An urgent call-out is an introduction for which the client selected “Urgent repair” or “Urgent, necessary or protective”, or which SyndiLink expressly passed on as urgent.
2. If the total amount of the call-out, including additional work, is less than € 300 excl. VAT, the contractor pays, instead of the commission under Article 13, a fixed amount of € 25 excl. VAT, plus 21% VAT.
3. The fixed amount is only due if the call-out was carried out. A site visit or diagnosis without a repair is free of charge, unless the contractor charges the client for it.
4. If the call-out amounts to € 300 excl. VAT or more, the commission scale of Article 13 applies to the full amount.
5. If the call-out leads to a quote for further work, that work falls under the commission scale of Article 13, as a follow-up order.
6. This article also applies to contractors with a maintenance contract through SyndiLink, for urgent repairs outside the maintenance visits.
7. The contractor reports each urgent call-out carried out and the amount invoiced within 8 days. Articles 14 and 15 apply in full; an unreported call-out counts as circumvention.

14. Reporting

The contractor reports to SyndiLink within 8 days every quote it gives to an introduced client and every payment it receives from that client. Interim or unsigned versions of a quote need not be forwarded; the contractor only reports that a quote was given.

Within 8 days of signature, the contractor shall, on its own initiative, send SyndiLink a copy of every quote, order form or additional-work order (from €1,500 excluding VAT) signed by the client. A quote signed after its validity period has expired, in an amended version or after discussion between the parties is subject to the same rules; the 8-day period runs from the signature. On request, the contractor also provides, within 8 days, the invoices and proof of payment relating to an introduced client.

If the client requests a quote for a later decision, for example by the general meeting, the contractor clearly states until when the quote is valid and whether and how the price may then be revised. The contractor sets its own price and is not obliged to keep the quote valid for longer.

The contractor states the introduction code on every quote, order form and invoice for an introduced client. Failure to state the code, failure to report within the time limit or refusal to provide a copy constitutes a breach that may lead to the measures of Article 16. When assessing possible circumvention (Article 15), SyndiLink may rely on, among other things, the client's statements, the introduction, the answers to SyndiLink's status requests and public data such as permits. The introduction email, the answers to the status requests and SyndiLink's records serve as evidence between the parties, unless proven otherwise.

15. Non-circumvention

For 36 months after the introduction, the contractor shall refrain from any direct or indirect cooperation with an introduced client outside SyndiLink — including through an affiliated company, subcontracting or any other channel. In the event of a breach, the contractor automatically owes, by operation of law, fixed compensation equal to twice the commission that would have been due on the circumvented assignment(s), without prejudice to SyndiLink's right to prove the actual damage if it is higher.

15bis. Existing clients

If an introduced client was already a client of the contractor before the introduction, the contractor shall notify SyndiLink within 2 working days of the introduction, providing as proof a quote, invoice or contract with that client from the 24 months preceding the introduction. In that case, no commission is due for that client. Without timely notification with proof, the introduction applies in full.

16. Quality and sanctions

The contractor performs the works in accordance with good workmanship, responds to an introduction within 2 working days and cooperates in mediation in the event of complaints. In the event of justified complaints or non-compliance with these terms, SyndiLink may warn, temporarily suspend or permanently exclude the contractor. Exclusion is without prejudice to the commissions due and to Article 15.

17. Term and termination

The cooperation is for an indefinite period and may be terminated by either party with 30 days' notice. Articles 13 to 15 inclusive remain applicable to all introductions made before the termination.

Final provisions

18. Privacy

Personal data is processed in accordance with our privacy statement.

19. Amendments

SyndiLink may amend these terms. Amendments are communicated by email at least 30 days in advance and do not apply to plans already paid for or to ongoing introductions.

20. Applicable law and competent court

Belgian law applies. Disputes with businesses fall within the jurisdiction of the Ghent Enterprise Court. Consumers may apply to the court of their place of residence and to the Consumer Mediation Service (consumentenombudsdienst.be) or the European ODR platform (ec.europa.eu/consumers/odr).

This text is a translation provided for information purposes only. Only the Dutch version is legally binding; in the event of any discrepancy, the Dutch version prevails.