Your right of withdrawal
As a consumer, you may withdraw from your purchase within 14 calendar days of your payment without giving any reason. Notify us by email at info@syndilink.eu or via the contact form (subject “Withdrawal or cancellation”). You may use the model form below, but this is not mandatory.
When do you get (part of) your money back?
- No project request handled yet: full refund.
- Basic or Premium, already partly used: refund after deduction of an amount proportionate to the introductions already provided (Basic: one third of the price per introduction round sent; Premium: for each introduction round sent, the price of the “One project” plan, currently € 19). The amount deducted never exceeds the price you paid.
- One project, introduction already sent: the service has then been fully performed; the right of withdrawal has lapsed, provided that at the time of purchase you expressly requested that the service start immediately and acknowledged that you would then lose your right of withdrawal.
No suitable contractor found?
If we can't find a suitable contractor for your work within 14 days of your complete project request, we refund you, even after the withdrawal period:
- One project: the full amount.
- Basic or Premium, no introduction received yet: at your request, the full amount; the plan then ends.
- Basic or Premium, already received an introduction: no refund, but this request does not count as one of your projects.
See Article 7bis of the terms and conditions.
How and when do we refund?
Within 14 days of receipt of your notification, using the same means of payment (PayPal or Mollie) that you used. You do not pay any costs for the refund.
Professional clients
The right of withdrawal applies only to consumers. Professional clients use SyndiLink free of charge.
Model withdrawal form
To: SL Consultancy (SyndiLink), Louisepark 5 bus 0202, 9900 Eeklo — info@syndilink.eu
I hereby give notice that I withdraw from my contract for the provision of the following service:
SyndiLink plan: …………………
Ordered / paid on: ………………… — Payment reference: …………………
Name: …………………
Address: …………………
Date: …………………
Signature (only if this form is notified on paper): …………………
I hereby give notice that I withdraw from my contract for the provision of the following service:
SyndiLink plan: …………………
Ordered / paid on: ………………… — Payment reference: …………………
Name: …………………
Address: …………………
Date: …………………
Signature (only if this form is notified on paper): …………………