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Privacy Statement

Last updated on 3 November 2026

Translation for information purposes only. The Dutch version is legally binding. View the Dutch version

1. Controller

SL Consultancy (trade name SyndiLink), Louisepark 5 bus 0202, 9900 Eeklo, company number BE 1032.604.392. Privacy questions: info@syndilink.eu.

2. What data

  • Clients: name, organisation, email, telephone, address or postcode of the site, project information, chosen plan, payment reference.
  • Contractors: company and contact details, company number, area of operation, accreditations, insurance details, references and the answers to the screening questionnaire.
  • Maintenance: details of ongoing maintenance contracts (building, service, frequency, contact persons) and the confirmations of visits carried out, in order to send automatic reminders and completion notices.
  • Reviews: ratings and comments about a project.
  • Follow-up of introductions: the answers of clients and contractors to our status requests, and the copies of signed quotes, order forms, additional-work orders, invoices and proof of payment that the contractor sends us.
  • Payments: name, email and transaction data that PayPal or Mollie provide to us. We do not receive full card details.
  • Technical: server logs of our hosting partner (IP address, time), solely for security purposes.

3. Why and on what legal basis

  • Performing the brokerage and the requested introductions — performance of the contract.
  • Screening of contractors and quality monitoring through reviews — legitimate interest in offering clients a reliable network.
  • Evidence of introductions and verification of the commission (status requests, copies of quotes and invoices) — legitimate interest.
  • Invoicing and accounting — legal obligation.
  • Publication of a testimonial — only with your explicit consent, which you may withdraw at any time.

4. With whom we share data

  • The contractors we select for your project (clients), or the client to whom you are introduced (contractors).
  • Processors who help us: Vercel (hosting), Neon (database, in Frankfurt), Resend or Formspree (email from forms), PayPal and Mollie (payments), our accountant.
  • Google (Google Ads) and Meta (Facebook, Instagram), only if you accept advertising cookies: they measure whether an ad leads to a paid request. See our cookie policy.
  • Public authorities, only where required by law.

Some processors are established outside the EEA; they apply safeguards approved by the European Commission (such as standard contractual clauses or the EU-U.S. Data Privacy Framework).

We never sell personal data.

5. How long

  • Project requests and introductions: 5 years after the last contact (evidence of introduction, duration of the commission arrangement and limitation period).
  • Copies of contractors' quotes, order forms and invoices: 5 years after the last payment for the assignment concerned.
  • Invoices and payment data: 7 years (accounting obligation).
  • Contractor registrations not accepted: 2 years.
  • Reviews: for as long as the contractor is part of the network, up to a maximum of 5 years.

6. Your rights

You have the right of access, rectification, erasure, restriction, portability and objection, and you may withdraw any consent given. Email info@syndilink.eu; we will respond within one month. You may also lodge a complaint with the Data Protection Authority, Rue de la Presse 35, 1000 Brussels (dataprotectionauthority.be).

7. Security

The website uses an encrypted connection (HTTPS). Access to your data is limited to those who need it for the brokerage.